Refund and cancellation policy
When you get your money back, how to ask for it, and how long it takes to arrive.
Last updated 18 September 2026
The short version
Cancel a subscription any time from your account. No email, no retention call.
Changed your mind about a first payment? Full refund within 7 days.
A mentor does not turn up, or the session breaks on our side? Full refund, no questions.
Approved refunds reach your account in 5 to 10 working days, on the card or UPI ID you paid from.
Cancelling a subscription
You can cancel from your account settings at any time, and it takes effect immediately in the sense that matters: you will not be charged again. Your paid features stay switched on until the end of the period you have already paid for, and then the account drops to the free plan. Nothing is deleted when a plan ends — your resumes, drafts and history are all still there.
If you pay by UPI Autopay, cancelling in the app also cancels the mandate, so nothing further is debited. If you see a debit after cancelling, tell us and we will refund it in full.
Refunds on subscriptions
Your first payment. If you subscribe and decide within 7 days that it is not for you, write to us and we will refund it in full. You do not have to give a reason.
Renewals. An automatic renewal you did not intend is a real thing that happens to everyone. If you tell us within 7 days of a renewal charge and you have not meaningfully used the plan in that period, we will refund it in full. Beyond that, a renewal is not refundable — but you can cancel straight away so it does not happen again, and you keep the access you paid for until the period ends.
When something is broken. If a paid feature did not work and we could not fix it for you, we will refund the period it affected, whatever the dates say. This is not conditional on any window.
We may decline a refund where an account has clearly abused the offer — subscribing, consuming a month of AI usage, and asking for the money back, repeatedly.
Mentor sessions
You cancel more than 24 hours before. Full refund, or reschedule at no cost.
You cancel within 24 hours. The mentor has held that time, so the session is not refundable. You can ask us anyway — if the mentor is able to fill the slot, we will refund it.
You do not turn up. Not refundable, for the same reason.
The mentor does not turn up, or cancels. Full refund, or a free session with someone else, whichever you prefer. You should not have to ask twice for this one.
The session was unusable. If a technical failure on our side wrecked the call, tell us within 48 hours and we will refund it or rebook it free.
Failed and duplicate payments
If money left your account but the plan did not activate, or you were charged twice for the same thing, we refund it in full as soon as we can confirm it — you do not need to argue the case. Send us the payment reference and we will trace it.
How to ask for a refund
Email hello@cheatcodeapp.com from the address on your account, with the payment reference or the date and amount, and a line about what happened. We reply within 2 working days and tell you either that it is approved or exactly why it is not.
How long a refund takes
Once approved, we raise the refund with our payment partner within 2 working days. It then takes 5 to 10 working days to appear, depending on your bank, and it always goes back to the method you paid with — we cannot send it somewhere else. You will get an email when it is on its way.
Prices and taxes
Prices are in Indian rupees and include applicable taxes unless we say otherwise. A refund returns the amount you were actually charged.
Contact
hello@cheatcodeapp.com. This policy sits alongside our terms of service and our privacy policy.